Mission control
Support desk
Stuck on the launch pad? Most problems have a quick fix below. If yours doesn't, we're one email away.
Contact us
Email the crew
Write to info@acronauts.com. Include your username and, if it's about a specific game, the room name and roughly when it happened. That helps us track it down fast.
Use the same address to report a player or offensive content, or for questions about your account and data.
Email supportCommon fixes
I can’t sign in, or never got my confirmation email
On the sign-in page, open Trouble signing in? and enter your email. From there you can send yourself a password-reset link or a fresh confirmation email. Check your spam folder too.
My phrase was rejected
Your phrase needs exactly one word per letter, and each word must start with its letter, in order (for BAR: “Bold Agile Robots”). Each player gets one entry per round, and it can't be edited once submitted. Entries are only accepted while the submission timer is running. Full rules: how to play.
I can’t join a game
The room may be full, or it may already have started (new players join from the waiting room). Private rooms need the password from their host, and a host can remove players from their room. Try Quick Play in the lobby: it finds an open room, or starts one for you with AI bots.
The timer jumped, or I lost connection
Rounds run on the game server, so the game keeps going while you reconnect. When you're back, the room resyncs to the current phase. If you missed the submission window you simply sit out that round's entry, and you can still vote.
My score isn’t on the leaderboard
Only public games in official rooms count toward the global leaderboard and your career stats. Private rooms and custom games don't change your rank.
Music is too loud (or too quiet)
Every page with music has a small player with play/pause and mute. Muting is remembered on that device.